INNsight

INNsight manages two of our hotel properties, and we have been very pleased with their service. Their PMS is advanced but still easy to use for someone comfortable with technology who is not a technical expert. Compared with ASI, the improvement has been significant. The reporting and forecasting tools help us make better pricing decisions. Their team also supported our front desk clerks throughout the change, answering questions and helping them learn the new system with confidence. The transition was smooth, communication was excellent, and the owners remain hands-on and responsive.

I have been working with INNsight for two of my properties, and the experience has been excellent. The transition to their property management system was smooth and well organized, with great communication throughout the entire process. The difference between INNsight’s property management system and ASI, which I used previously, is night and day. The capabilities, reporting tools, and forecasting features give me much better insight into my properties. I am able to review performance more effectively, forecast demand, and make smarter pricing decisions to help achieve better rates. I can now do many things that I simply was not able to do with ASI. Their customer service is also unparalleled. The INNsight support team is always prompt, professional, and effective. Whenever we need website updates, pictures added, or an issue corrected, they respond quickly and make sure everything is handled properly. The owners are very hands-on and genuinely care about the success of our properties. Their knowledge of digital marketing, distribution, and hotel technology has helped improve our online presence and drive more sales to both of my properties. I highly recommend INNsight to any hotel owner looking for a powerful PMS, useful reporting and forecasting tools, strong digital marketing support, responsive customer service, and a company that treats your business like a true partner.

I have used the INNsight PMS software for a several years now, and it has truly evolved into the an all-in-one hotel management software. The platform receives continuous, high-value updates that streamline our 24/7 front desk operations, which is an absolute lifesaver during peak busy seasons. A recent standout update is the integrated tablet check-in system, which provides a seamless, mobile guest experience. What makes INNsight the best all-in-one solution for marketing and hotel operations is its powerful, built-in channel manager. It seamlessly synchronizes with major third-party booking sites (OTAs), allowing us to manage our digital marketing, inventory, and online reservations from a single, centralized dashboard. The entire property management system is incredibly user-friendly and intuitive. Plus, almost all interactive areas feature a built-in "help" function, making navigation effortless and reducing staff training time. If you want to eliminate disconnected systems and manage your entire hospitality marketing and daily operations under one roof, INNsight is the top choice.

We've used INNsight software as our PMS system for several years at Yosemite Southgate Hotel. It's intuitive display and all-in-one software allows for ease of use in all aspects and keeps our hotel operations running smoothly. We rely on it to hold up to 24-7 use and it definitely allows us to operate around the clock. Oncoming employees find it easy to learn and it helps to keep training a breeze. It allows for seamless tablet check-in and works well with the big third party sites. I really appreciate that we can message guests directly from their reservations and when guests have invalid credit cards, you can send an update credit card link for guests to update their credit cards securely. Moving rooms around using the GRID is as easy as click and drop into the new room. It's so easy to use and it's the best solution we've found to keep our operations running like a well oiled machine!

Stand up guys running the operation. Very professional and courteous.