We spent over $18,000 and have nothing to show for it. Not even one single booking. RUNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN. Don't even have a meeting with them. They are a website company that pretends to do Marketing. We were with them for 6 months and this was 6 months too long. They focus on redoing your website and they drag that out for months and months and months. Lots of screen shots, but of course nothing every worked. Not once in 6 months was a single ad placed, did they come with one ad or proof for us to look at. They had access to all our pictures and didn't do a single thing with them. We paid $1500 for website copy, which we never got, then we paid $2625 per month for marketing and website. They called this the "Marketing Program" When i asked them about when we were going to place some ads, they said oh you never told us how much you wanted to spend. I explained to them that in the contract it says "up to $3000 a month in advertising spend" and you guys haven't done anything for 6 months so i would like a refund for you guys doing nothing. They didn't agree and wanted to give some small amount back. If you are looking for a lazy company, that takes forever to do things and drags things out so you keep paying, then these guys are for you. Spent almost $18,000 and have zero to show for it..... RUNNNNNNNNNNNNN Dont even listen to the sales pitch.
Tambourine Hotel Marketing
📍 100 W Cypress Creek Rd Suite 550ATambourine is a specialized hospitality marketing agency that integrates commercial strategy, sales, and marketing services to support hotels, resorts, global brands, and tourism destinations. The agency operates as a comprehensive creative and digital partner, offering an array of services including branding, website design and development, copy-writing, photography, and videography. Their approach emphasizes the intersection of art, business, and science to drive bookings and manage revenue effectively for their clients. Beyond traditional creative and design services, Tambourine provides performance-based marketing, metasearch management, social media content distribution, and print collateral production. A key differentiator in their methodology is the focus on commercial strategy, which includes tools for native personalization, proposals and catering management, group lead generation, and travel agent portals. They also offer technical infrastructure services such as content management systems, API integrations, data privacy protection, accessibility compliance, cookie consent management, and CRM integration to ensure seamless digital operations for their partners. Tambourine serves a broad client base within the hospitality and travel industry, managing complex digital presence requirements for large-scale resort properties and destination marketing organizations. The agency maintains multiple international office locations, including Fort Lauderdale, Bogota, Cancun, and Carlsbad, positioning them to manage global accounts with a localized understanding of the travel sector. Their operational model combines digital marketing execution with direct revenue-generating tools, aiming to centralize sales and marketing efforts to eliminate reliance on external booking engine fee structures.
Customer Reviews(3)
Very good images and good concept communication
It's quite strange that the company has cherry-picked (the top ones who have reviewed are locked behind a pay wall, right? Also the "studies" that they have conducted with "data" and "numbers" are also very obviously skewed in their favour. ("Ooooo look how much revenue you can generate with every eyeball on our marketing efforts!") This company had multiple google reviews a while ago (some favourable, others not) however the reviews seemed to have "disappeared." I just want to point this out as I tried to work with them in the past and they were very rude and unprofessional. They did not respond or deliver in a timely fashion.
