Vivial, now operating as part of the Thryv platform, provides a combination of marketing software and managed marketing services designed specifically for small businesses. The company offers a unified platform that integrates various digital marketing functions, including online listing management to improve visibility, social media management to grow audience engagement, and reputation management to monitor and improve customer reviews. Beyond automated tools, they provide 'done-for-you' marketing services to help small business owners manage their digital presence. Their service offerings include search advertising management (Ads Boosts), local search optimization (Search Boosts), professional website design, lead management through CRM integration, and AI-powered lead insights. The platform is designed to cater to a broad range of industries, with specific solutions tailored for home services and trades, health and beauty, medical clinics, legal and financial firms, pet services, and automotive repair shops. Vivial's methodology focuses on streamlining business operations by providing tools to convert leads into customers and automating routine tasks such as review requests and customer communications. The platform emphasizes data-driven decision-making, allowing business owners to track the performance of their marketing initiatives to optimize future investment. Their approach is centered on small business growth, providing resources such as educational webinars, a resource library, and an academy to assist business owners in navigating their marketing efforts. The company serves a large customer base of over 100,000 businesses, utilizing a scalable infrastructure that combines software-as-a-service (SaaS) features with professional support to facilitate digital growth.
Please stay way from this company they never advertise my company like they promised not eve a single post of Instagram of Facebook, I asked them for some many updates and they never give me one and now they send me to collections . Please do you self a favor said no to this people
0 stars. They sold me on a 1k/mo package then ghosted me 6 months down the road. NO help at all. Dont be had by these guys, too. :(
Difficult to deal with
Vivial's customer service has gone down the drain after their merger with Thryv. I scheduled a call with my account rep (Ashley) after 3 months of not hearing back from them. She did not show up on the call and still hasn't replied to my voicemail or email after 48 hours. I would not recommend them to anyone.
Terrible Check the BBB and look at all the complaints. They will make a great presentation to you with the statistic as if they know how to help your business but the only marketing that they know how to do is to convince you to sign a contract. I was like you maybe I should give it a shot. I read the BBB reports and turned them down many times but the sales guy lied and told me they just help a customer just like me and of course it was a lie. Ask yourself, if they know how to market why are they so aggressive at getting you as a new customer? Shouldn't they be helping there current customers stay successful? No, they need new money coming in the replace all of the dissatisfied customers convince to sign a contract. Use common sense, If someone is helping you make money you would be knocking there door down not the other way around. If this has saved someone lose from losing money, Good! if not you were warned! P.S. I have text messages from the salesman to prove my accusations.
