Velocity SEO

Great company to work with. Honest and trustworthy services. Thad is great!

I reached out to Velocity SEO to make refinements to my site and initially had a productive conversation with Thad. We discussed a plan and I shared specific ideas on the direction I wanted to go. The first round of changes didn’t fully align with what we discussed, and some unfinished updates were made directly to the live site. After I provided feedback, we agreed to move changes to an unpublished version, and from there the team made solid structural updates that were much more in line with the original plan. A number of the edited images had noticeable issues, lacked attention to detail, and required multiple rounds of feedback to improve. That said, after a few iterations, the overall result was much better and I was generally happy with the progress. The main issue was communication around budget and overall process. I was never informed that we were approaching or exceeding budget during the work. This only came up during our final phone call where Thad expressed frustration, said we were already over budget, that I shouldn’t be making changes while they were, that I might need a website designer instead, and that he didn’t think I was a good fit to move forward. The tone of that conversation caught me off guard, especially since up to that point I felt things were moving in a great direction. I can understand frustration if a project is going over budget, but that should be communicated clearly and proactively. A simple heads up that we were nearing budget and setting expectations for final changes would have gone a long way. I can also understand that my edits may have added some frustration on their end, as they exposed a design issue on their part where a large hero image had been placed in the header instead of the body of the site, causing problems with menu navigation and making the large image appear across the site. He mentioned concern that his team may have lost a day and would need to fix it. I let him know I would handle any remaining issues myself, and it ultimately turned out to be a quick fix. Overall, I do appreciate the improvements made to the site and was happy with where things landed, but the experience would have been much better with clearer communication and a more professional handling of the situation.

Working Thad on our website was one of the best decisions we’ve made for our business. You took our vision and turned it into something clean, professional, and built to actually bring in customers. The attention to detail, communication, and overall execution were top-notch. We’ve already seen a difference, and I couldn’t recommend you more highly.

VELOCITY is a beast of a company! They are super knowledgeable and easy to work with ! Highly recommend them .

Velocity SEO has been HUGE for our team! They’ve taken the stress out of managing our SEO and the results speak for themselves.