UNAUTHORIZED RECURRING CHARGES, NO WORK DELIVERED, REFUND STILL UNRESOLVED We hired SearchPro Systems and were charged $360 per week — on a card we had not used for any other purpose — for over a year, totaling approximately $18,720. We cancelled our agreement in writing shortly after signing it and closed the project and the businesses that the work was intended for, confirming this in a formal letter. Despite this, the weekly charges continued and no work was performed on our account. When we raised this, we were told our original account manager was no longer with the company, and no one else took ownership of resolving it. One of the owners, Andy, acknowledged the issue and said he would refund us, but has since proposed multiple partial-payment arrangements (a PayPal invoice paid back over 90 days, then payments spread out further) rather than refunding the card directly. As of this writing, we have not received a refund. The contract also quietly included a clause requiring $500 per month indefinitely if you ever leave, because SearchPro considers itself the owner of the website’s backend and technical infrastructure. If you don’t catch this clause before signing, consider it a red flag — ask them to remove it before you agree to anything.
Searchpro Systems
📍 142 Main St #401SearchPro Systems is a full-service digital marketing agency based in Nashua, New Hampshire, with over 17 years of experience serving small businesses. The agency operates on a subscription-based, all-in-one digital marketing model designed to help companies increase visibility, grow website traffic, and generate qualified leads. Their core service offering covers a broad range of disciplines, including web design and development, search engine optimization (SEO), social media management, copywriting, graphic design, email marketing, and video production. Furthermore, they provide specialized advertising management services, which include retargeting, YouTube advertising, and broader ad campaigns. Beyond technical marketing execution, SearchPro Systems places a strong emphasis on brand development, which involves an in-depth process of strategizing and strengthening a client's professional image, ranging from conceptual logo design to the creation of brand architecture. The agency’s approach to web strategy involves conducting an initial in-depth analysis of a client’s current website, followed by the design and implementation of responsive sites that integrate optimized content strategies, user experience design, and strategic call-to-action (CTA) planning. They maintain an in-house team of specialists that works directly with clients through a collaborative process of conceptualization and creative output. SearchPro Systems targets businesses of all sizes, aiming to provide them with the resources to compete and perform effectively across all digital devices. Their methodology prioritizes consistent creative quality, performance tracking, and the delivery of measurable ROI, supported by a history of managing significant ad revenue and maintaining high turnaround rates.
Customer Reviews(15)
Such an awesome experience working with Andy and all that his team as accomplished. They are working non stop to make sure your business is thriving. Would highly recommend to a business that is looking to start up or continue revenue forward.
Our company has happily been using SearchPro for over 10 years. Andy and his team have helped drive numerous customers directly to our business. The staff at SearchPro was always readily available to assist with whatever our company needed. They helped our family business thrive in an ever changing market.
I have been a customer of Search Pro Systems for over 10 years. The results I received from the website and SEO package I've been phenomenal! One of the best decisions are company made was going with search pro systems for our Internet advertising needs! Global Basement Waterproofing.
Wonderful company to deal with and is a super pleasure to be around, they did wonders for our diner! Call them!
