1DIGITAL AGENCY

Great team. Highly recommend their ecommerce services.

I want to respond to the agency’s reply below, because it does not accurately reflect what actually occurred and the written record supports that. This was not just a single exploratory call. After the initial call on November 25, I completed their questionnaire, granted access to my Google Ads account, and was told they were actively performing an audit. I was explicitly told they were “wrapping up our audit” and needed to schedule a meeting to walk me through the findings. That is work initiated by them, regardless of whether a formal contract was signed. From the beginning, I clearly communicated my availability multiple times in writing. I stated that weekday calls were only possible during specific commute windows, and that Zoom meetings were only available Friday evenings or Saturdays. Those constraints were known, acknowledged, and accepted early on. Later, once the audit was complete, they refused to meet during any of the times I had already outlined and instead pushed for availability they knew I did not have. They now claim no findings were withheld, yet they would not share any results without a Zoom meeting that they themselves refused to schedule within my availability. That is effectively withholding information after requesting account access and performing analysis. They also claim the audit was completed ahead of schedule, yet the process stretched nearly two weeks with repeated calls outside my stated availability and continued back and forth about scheduling that had already been addressed. I ended the conversation politely and clearly stated I was no longer interested due to the experience. Despite that, leadership continued to email and request calls after I had asked to disengage. I work with agencies regularly and understand pre sales processes well. This situation was not a misunderstanding. It was a failure to respect clearly documented availability, followed by revisionist framing once a negative review was left. I stand by my original assessment. This was a poor experience and a waste of time, and the written communication backs that up.

Can't say enough good things. I initially hired 1Digital to handle the SEO for my online brand. They did such a good job I ended up offloading all my marketing initiatives over to them. My biggest complaint with previous agencies is that I always felt like I was driving the ship and the company I hired was just doing what I said. With 1Digital they take command of the strategy and think bigger than I ever could. They come to our meetings prepared and it truly feels like they are thinking about my business rather than just emailing me reports. Give them a call, you won't be disappointed.

I cannot say enough good things about this company. They communicate extremely well, they are all very knowledgeable, they all have great ideas, and it actually feels like they care about you and your company instead of just another client. In just a short amount of time they have achieved an extraordinary amount of traction for my business and I am very grateful for them! Thanks guys for helping me get my business off the ground, I look forward to building a long term relationship!

We engaged with 1DA to facilitate our migration from woocommerce to Shopify along with a complete redesign. We are in a niche market, and they consistently came to the table with fresh ideas and implementation possibilities from the beginning. From the Initial meetings with Sam, to the execution of design, build, test and implementation phases with Joe D, the experience was very positive. The end result and smoothness of the migration far exceeded our expectations. I would highly recommend this team to any future clients.