Social Hackettes is a full-service marketing agency that provides end-to-end management of marketing strategies and execution. Founded by Kimberly Carpenter, the agency has operated for 12 years and maintains a portfolio of over 600 clients with a reported 95% retention rate. The firm operates as a comprehensive marketing team, providing a single point of contact for clients seeking to outsource their marketing operations, including strategy, content production, and campaign management. Their service offering is structured across several core pillars. In strategy and brand, they provide marketing and brand development, alongside market research. For search and AI, they offer search engine optimization, local SEO, and AI-driven search strategies. Their digital public relations services are paired with paid media management, including paid search ads and lifecycle marketing tactics such as email and SMS marketing. The agency also provides extensive content and creative services, encompassing content creation, content marketing, media production, and creator marketing initiatives. Social media management, community engagement, and social listening round out their channel management. Technical services include web development, the design of conversion-focused landing pages, and conversion rate optimization. They also provide marketing analytics reporting and reputation management. A distinct offering within their business model is the provision of dedicated virtual assistants to handle administrative marketing tasks for clients. Social Hackettes works with businesses across various industries, offering their services in three distinct models: direct support for businesses, white-label fulfillment for other agencies, and the provision of specialized virtual assistants. Their methodology focuses on a four-step cycle: mapping goals and audience, producing creative assets, publishing and optimizing campaigns, and delivering performance reports tied to revenue and lead generation metrics.
I am a new client of social hacketts but i am already impressed by their team. From the onboarding meeting where they presented their strategy and it was clear they really understand my business to the technology they use to ensure I am looped into the process and everything is streamlined. I am excited to for the results from their efforts to start coming in and helping my business.
I would give absolute FIVE stars! I highly recommend using Social Hackettes! Kimberly and her team, including Ellie, Darlyn, John, and Mike, have been fantastic from the start. The first month was seamless, and they delivered impressive results that made my social media presence shine. Whenever I had questions or needed assistance, Kimberly was always available and eager to help. Her positive attitude made the process enjoyable, and any minor issues were resolved promptly by the whole team. I really appreciated the care and attention they gave to my project. Kimberly took the time to understand my needs, while Ellie and Darlyn provided valuable insights that enhanced my strategy. John and Mike were dedicated to ensuring everything ran smoothly. I had a great experience with the platform, and the team was committed to making sure I had everything I needed. I felt supported and valued as a customer throughout. If you're looking for a team that truly cares about your success on social media, look no further. Social Hackettes is an excellent choice, and I'm grateful for their expertise! HIRE THEM! You will not regret it!
Nice
This is a great service to use for growing your social media! Kim and her team do a great job in understanding your niche and connect you with potential clients that you can do business with. I would recommend this service to anyone looking to build their brand.
I would give absolute ZERO or Negative stars. DO NOT USE THIS PLACE! Kimberly was THEE WORST! The team did fine the 1st month. The 2nd month the posts started getting late. I've reached Kimberly and she was seemingly always clueless of what was going on. January the person who was to post was out and no one were backups to my work. It was late, time to post late, and once again I asked Kimberly to help. To which her attitude was never good and my issues Never resolved. I've complained that the work was not given the care or courtesy or respect it deserved as a paying customer. I informed I was going to get my money back for lack of quality work. She responded she had everything documented and lawyers to help ensure I don't get my money back for lack of work, quality or the fact that I had to at times had to post my own stuff that I HIRED them to do! I attempted to reason with them and they made it hard for me in the end. I had to go through all the folders and the platform to gather my stuff as it is not a requirement Kimberly said and she wasn't going to have the team devote time or resources to ensure my exit with them. I swear to you DO NOT HIRE THIS COMPANY. Despite what others have said. I also realized this is a private label company. I was brought on by a broker who was getting a big cut when I was paying that person until she couldn't help manage this team so I paid the money directly to this makeshift team which isn't an actual company of workers but perhaps just a bunch of freelancers. And I'm convinced that Kimberly isn't the owner or has a company but another broker because she's clueless to what's been going on. It doesn't matter if they can grow your numbers on IG. It is about the customer, freeing them up so the customer can focus what they suppose to and respect and give quality work for the price they charged. DO NOT HIRE THEM. YOU WILL REGRET IT.
