FINAL UPDATE: RETALIATION & FORCED MIGRATION If the data loss wasn't enough, this company's reaction to honest feedback confirms everything I suspected. After posting this review, I submitted a standard support ticket regarding a server-side DNS issue. Their response? They refused to provide technical support for the service I paid for unless I agreed to remove or "revise" this review. When I refused to be manipulated, they issued an ultimatum: silence my criticism or leave. They subsequently terminated the relationship and forced me to migrate, all while refusing to refund the unused portion of my service term. I have since moved my business to EthernetServers. The difference is night and day. EthernetServers is not only more affordable, but their technical competence and service quality are vastly superior. I strongly advise looking elsewhere; do not trust Forward Web with your data or your business. [ORIGINAL REVIEW BELOW] First, my name is Dayton, not Kevin. This carelessness is typical of the service I received and proves you don't actually know or care about your "legacy" customers. Your claim of communicating "with full transparency" is a complete fabrication, and I have the support ticket logs to prove it. You were not transparent. You gave multiple, conflicting stories for the data loss, first blaming a standard 180-day purge script, and only later admitting it was a "legacy script" you accidentally reactivated. You were not professional. Your agent deleted messages from our support ticket to hide these contradictions. That is the opposite of transparency; it is a cover-up. You even apologized for the lack of communication. Your claim about the Terms of Service is misleading. Not only are the terms not publicly as of the time of writing this review, the specific policy you are citing against storing emails (Section G.10) explicitly states in its own heading that it applies to "Unlimited Plans." My account was a 10GB plan. This means you not only failed to communicate your policies, but you also misapplied your own hidden rules to my account to justify your actions. Furthermore, your claim that your team "made every effort to assist" is completely false. Your agent's "effort" involved restoring an old backup without my permission, which permanently deleted all of my most recent emails, making the data loss even worse. This public response is as dishonest as the support I received. You were negligent, you caused irreversible data loss through your own incompetence, and now you are lying about it in public. Future customers should see this as a definitive warning.
Forward Web
📍 3950 Sunforest Ct Ste 200Forward Web is a digital marketing and web development agency that provides comprehensive growth solutions to small and medium-sized businesses across the United States. The agency specializes in a 360-degree digital approach, integrating custom web development with performance-driven marketing strategies to increase online visibility and lead generation. Their web development services are offered as a scalable SaaS-based platform, providing industry-specific configurations for businesses such as self-storage facilities, RV parks, campgrounds, and logistics companies. Each website build focuses on conversion optimization and is supported by secure hosting and continuous updates. Complementing their development work, Forward Web offers a full suite of marketing services including search engine optimization (SEO) and paid advertising campaigns (PPC), specifically tailored to industry niches to boost occupancy rates and booking numbers. Furthermore, the agency provides creative support, including brand-focused professional photography and video production, to enhance the online presence and credibility of their clients. Their methodology is strictly data-driven, with all marketing decisions and performance metrics backed by analytics. Forward Web positions itself as an extension of their clients' internal teams, focusing on measurable ROI through increased leads and conversions. Serving a diverse range of clients nationwide, from local service providers to multi-location brands, the company leverages its platform to assist businesses in scaling their operations while maintaining competitive performance against larger market players.
Customer Reviews(10)
I've used Forward Web for over a decade. The hosting is reliable and much more affordable than competitors. The Forward Web team is very responsive and has gone above and beyond to provide technical assistance when I've needed it.
Great Experience Over 10 Years Serving My Business!!!
I have been with Forward Web for about 20 years. They are absolutely amazing. They are professional, creative, knowledgeable, friendly, and up-to-date on the latest of what is going on with websites and S.E.O.
After 6 years of being with this company, I must say this was my worst experience with them. I used their cpanel to install Wordpress, 2 days after they suspended my account and saying something about malware on my files. If I used their installer to install Wordpress, where did the malware come from? They claimed I caused the malware. I asked them for a copy of my database and server files because I did not have a recent copy and according to them I need to pay them to clean up my account before I can get a copy and or have them restore it. Long story short, I cancelled my account and moved to 1amd1.
