We had our first meeting with Thrive on July 30th on a Thursday and everything went great, Sean Collins rescheduled us for a follow up to show us a preview of his design for a website and what he can do for our company. We then agreed on a follow up for 8/4 we had a scheduled meeting with Thrive at 1:30 PM with Sean Collins. No one joined the meeting, and we received no notice, email, phone call, or any other communication that the meeting would be missed or delayed. At approximately 3:30 PM two hours after our scheduled meeting I called Thrive to find out what had happened as after two hours we heard nothing from Thrive. I spoke with a woman who identified herself as the Sales Manager. She informed me that Sean Collins was in his office but had simply failed to notify us about the missed meeting, we did get an email from Sean the next day. Sorry about the time zone difference, but it was on his calendar as the lady who answered checked his schedule meetings and times she verbally told me she saw us on there. I felt lied to by Sean. She apologized on his behalf and asked if I would like to reschedule for the following day. I explained that the next day would not work because I already had meetings scheduled throughout the day. She acknowledged this and stated that she would personally call me at 9:30 AM on Wednesday, August 5, to arrange another meeting time or to make sure we were taken care of. However, less than 12 minutes after our phone call, Sean Collins sent a meeting invitation for the very next day, despite my clearly stating that I was unavailable due to prior commitments. To make matters worse, the Sales Manager never called at the agreed-upon time of 9:30 AM on August 5 to make sure we were "taken care of" . I did not get her name unfortunately. We were genuinely interested in doing business with Thrive, but this experience left a poor first impression. Missing a scheduled meeting without any communication, disregarding our stated availability, and failing to follow through on promised communication demonstrated a lack of professionalism and respect for our time. Our time is valuable, and beginning a potential business relationship in this manner raises concerns about how future interactions and commitments would be handled. First impressions matter, and unfortunately, this experience has significantly diminished our confidence in moving forward with Thrive. Looking at the reviews everyone had a great experience, I am not sure why ours was not the same, we are very hurt by this experience.
Thrive Internet Marketing Agency
📍 Serving Grand Prairie, TXThrive Internet Marketing Agency is a comprehensive digital marketing firm providing a wide array of specialized services designed to scale businesses. Their service suite covers search engine optimization, including local, technical, and AI-focused SEO strategies, alongside comprehensive paid search management encompassing Google Ads, YouTube Ads, and programmatic advertising. The agency manages social media presence through strategy, brand management, and paid advertising across major platforms like Facebook, LinkedIn, Twitter, and Instagram. Their creative and web development division handles custom WordPress website design, ADA compliance, and branding services. Furthermore, Thrive offers extensive content marketing capabilities, including SEO copywriting and translation services, as well as lead generation and public relations through digital PR and link-building campaigns. They maintain specific expertise in ecommerce marketing, providing optimization, SEO, and paid media strategy for platforms like Shopify and online marketplaces such as Amazon and Walmart. Their local service offering includes reputation management, review monitoring, listings management, and survey campaigns. Thrive serves a diverse client base, ranging from individual enterprises to franchises, with a methodology focused on data-driven results and growth acceleration. While specific internal staff counts are not detailed, the agency highlights extensive experience managing cross-channel campaigns, as evidenced by case studies involving significant ROAS improvements and organic conversion growth for clients across industries such as roofing and automotive parts. The agency utilizes a variety of tools to track website behavior, user experience, and reputation metrics, positioning themselves as a full-funnel marketing partner.
Customer Reviews(9)
Great marketing agency to work with! Everyone is easy to communicate with and took the time to understand what we wanted to execute!
This marketing agency goes above and beyond for their clients! Highly recommend!
Working with Shandra and her team at Thrive was an incredible experience from start to finish. From content to design to SEO and overall performance indicators, every aspect of building our website was handled with true expertise and care. As someone who’s far from an expert in any of those areas, I felt completely at ease knowing I had seasoned professionals guiding me every step of the way. Their white-glove service made the entire process feel seamless. They were kind, thoughtful, attentive, and truly a joy to work alongside. I felt heard, supported, and—most importantly—confident in the direction we were heading. I couldn’t have asked for a better team to bring our vision to life.
We were desperately looking for an SEO agency. Luckily, we found Thive. From our discovery call with Johnathan, onboarding with Lis, and a kickoff call with Nikki and Mike. The process has been pleasest and seamless. We're looking forward to this great partnership.
