Osborne Digital is a specialized digital marketing agency focused exclusively on supporting non-emergency medical transportation (NEMT) businesses. Their core service offering revolves around performance-driven advertising, specifically utilizing Google Ads to generate private-pay leads for NEMT providers. The agency develops targeted campaigns by conducting keyword research specific to medical transportation services, writing high-converting ad copy, and implementing advanced geographic and demographic targeting. Their methodology includes continuous A/B testing and the use of retargeting and lookalike audiences to maximize the efficiency of ad spend. Beyond paid search, Osborne Digital provides comprehensive marketing automation services to help clients manage their customer intake process. This includes the integration of AI-powered chatbots designed to qualify leads and facilitate booking without manual interaction, as well as automated email marketing campaigns to encourage repeat bookings and engagement. The agency also provides a 'Transport CRM' solution, built on the HighLevel platform, which acts as a business-in-a-box for NEMT owners. This system enables clients to manage ride leads, payments, contracts, landing pages, and appointment scheduling, while also incorporating automated text messaging and missed-call text-back features to ensure that potential revenue opportunities are not lost. Osborne Digital operates with a strict quality-over-quantity ethics policy, purposefully limiting their client load to two or three partners per specific service area to maintain service quality and protect local market dominance for their clients. Their work is highly focused on helping NEMT owners increase consistent ride volume and secure private-pay customers, moving away from dependence on less profitable lead sources. The agency has collaborated with over 100 NEMT owners, utilizing data-backed strategies to replace manual lead management with automated, scalable booking processes.
Harry has been an absolute game-changer for marketing my business! Thanks to his strategies, we actually landed our very first client within just a single day. He is incredibly responsive, always takes the time to answer all of my questions, and makes the entire process seamless. I would definitely recommend him to anyone looking to grow their business! 💯
I am so happy that I was referred to Osborne Digital for my NEMT business. The process from beginning to end has been so smooth. The communication is amazing and they are there to answer questions every step of the way. I am excited to see where their marketing will take my NEMT business!
We worked with Osborne Digital to launch our NEMT business, and it has been an excellent experience from start to finish. As beginners entering the industry, we had a lot of questions and specific requests, and Harry and his team were incredibly patient, supportive, and attentive throughout the entire process. Their professionalism, prompt communication, and commitment to delivering on their promises truly stood out. They helped us successfully launch our website, and we received our first paid ride the very next day. We’re extremely grateful we chose to work with this team and look forward to continuing our partnership. Thank you, Harry and the Osborne Digital Team!
Very professional, knowledgeable, and easy to work with. Communication has been excellent.
Professional service who understands the dynamics of a NEMT business. I’m looking forward to bringing on private pay clients by using this service.
