We have used this company for YEARS and have never had any problems. The last few months something changed and the response time is horrible. Weeks of trying to get help 4 service request tickets and emails and it took a message telling them to cancel all of our services to get a response. Sad part is we still cant even do what we need to do because they have still have their business tied to managing our things. Called about it yesterday and was informed they see the tickets but he probably wont get to it until Monday... That is a month wait to get any help ... If you are thinking about using them I'd say now is not the time.
Inception Online Marketing
📍 128 N BroadwayInception Online Marketing is a specialized digital marketing agency providing growth-oriented solutions tailored specifically for healthcare practices, including chiropractic, dental, and vision clinics. Their service model focuses on attracting patients and improving engagement through a combination of search engine optimization, website development, and paid advertising campaigns. Core services include the creation of conversion-focused, SEO-optimized websites designed to improve online visibility and patient acquisition for medical practices. In addition to web design, the agency manages Google Advertising campaigns, utilizing dynamic display, video, and search inventory to drive lead generation. Their digital marketing reach extends to social media advertising, specifically leveraging Facebook and Instagram platforms to increase brand awareness and direct traffic to client websites. Beyond standard advertising and design, Inception offers 'Echo Patient Engagement,' a proprietary or integrated toolset designed to simplify patient communication and automate administrative tasks to keep practitioner schedules full. The agency highlights a history of serving over 2,500 clients, positioning itself as a growth partner for practices that seek to offload the technical burden of online presence management. Their approach emphasizes data-driven tactics and responsive customer support, ensuring that marketing efforts align with the specific vision and operational needs of healthcare professionals. While their services span broad digital disciplines like search and social, their methodology is distinctly rooted in the healthcare sector, focusing on helping clinics attract more patients, build loyalty, and achieve maximum growth in competitive local markets.
Customer Reviews(14)
Cassidy was a pleasure to work with setting up our new website. Inception does great work and we are very pleased with our website.
Can't get anyone on the phone or technical support call back for 2 weeks. Someone please give us a call our business emails have not been working for 2 weeks now. We are running out of ideas to reach you guys. ***I appreciate the quick response from the review, however, no one has called us yet and we still have no IT support. Please call us to get our emails working.
If you need support you won't get any help. You have to send multiple emails and calls to get anything done. I'm just trying to change hours on the website and after multiple emails/calls I can't get a reply.
We’ve been with Inception for over 6 years. They are so quick to respond, make any changes and update our website in a timely fashion. I love the response time and customer service Inception provides!