Patient Care Marketing Pros

We've had a great experience working with this marketing company. They have been professional, responsive, and easy to work with throughout the entire process. Their team takes the time to understand our goals and consistently delivers high-quality work in a timely manner. Communication has been excellent, and they are always willing to answer questions, provide recommendations, and make adjustments when needed. We appreciate their creativity, attention to detail, and commitment to helping our business grow. We highly recommend them to any business looking for a reliable and knowledgeable marketing partner!

We had a very disappointing experience with this company, and I feel it's important to share what happened so other business owners can make an informed decision. Our marketing budget was very important to us, so before we started, we clearly instructed the team that all advertising should be limited to a maximum 5-mile radius around our business. We discussed this requirement multiple times because our service area is local, and targeting outside that radius would waste our advertising budget. Unfortunately, the campaign was launched well beyond the 5-mile radius we specifically requested. As a result, a significant portion of our advertising budget was spent reaching people outside our target market. This was not a small mistake—it had a major financial impact on our business. What was even more frustrating was the response we received after bringing this to their attention. Instead of acknowledging the seriousness of the issue, it seemed they did not fully understand or appreciate the damage that had been done. We expected accountability, a clear explanation, and a reasonable effort to make things right, but that never happened. Because our confidence in their services was lost, we decided to cancel the SEO service before any SEO work had actually begun. Since no SEO campaign had been started on the website, we believed canceling would be straightforward and that we would receive a fair resolution. Instead, our request was denied, and the company kept $2,500 despite no SEO work having been performed on the website. From our perspective, this was extremely disappointing and left us feeling that our concerns and investment were not treated fairly. Every business can make mistakes. What separates a good company from a poor one is how they respond when those mistakes happen. In our experience, the lack of accountability, poor communication, and unwillingness to resolve the situation professionally were the biggest disappointments. This review reflects our personal experience, and unfortunately, it was not the level of professionalism or customer service we expected.

Patient Care Marketing Pros has been amazing to work with. They really know urgent care marketing inside and out, and it shows. Since working with them, our visibility has improved significantly and we’ve seen a real impact on patient volume. They’re always responsive, easy to communicate with, and actually care about getting you results. What I like most is that nothing feels generic, they understand urgent care specifically and tailor everything to your clinic. Highly recommend them to any urgent care owner looking to grow.

I literally depend on these people so much! They are amazing! Thank you for helping grow my business! Very grateful for the work you and your team do!

Patient Care Marketing Pros partners with my company and provides a detailed plan on how to gain visibility of our business.