All I have to say is that this is the last email I sent to them: “Hi Jason and Natalia, We are writing to formally notify you that we will not be continuing marketing services beyond December. December is the final month for which payment has been made, and no additional payments will be issued after that time. To be direct, we are extremely disappointed in the continued decline in service, execution, and accountability over the past several months. Despite investing close to $20,000, the value delivered has not come close to justifying the spend. November and December in particular were especially frustrating, especially after we discussed, in person, an opportunity to correct course earlier this month. That opportunity was not taken. From the beginning, we were clear that we were seeking hands-on, in-house–style marketing support. When we needed that level of involvement most, it was not there. The growing gap between what was promised and what was delivered became impossible to ignore. Execution delays were a persistent issue. Tasks that we needed completed weeks earlier routinely took far longer than expected, and even basic deliverables required multiple revisions. Rather than reducing workload and friction, the process consistently added to it. That is not the outcome we hired a marketing team to deliver. Budget management was another point of disappointment. With an agreed monthly budget of $2,000–$3,000, it was frustrating to repeatedly be told that essential components of execution fell outside of that scope. From our perspective, this felt less like strategic planning and more like nickel-and-diming. We are also disappointed that our explicit direction to focus marketing efforts on memberships and core modalities was not followed. Instead, marketing efforts continued to center around my personal services, despite us being very clear from day one that this was exactly what we were trying to move away from. This was not a misunderstanding; it was a core directive that was repeatedly missed. Overall, this experience has been a significant letdown. We expected to work with a professional team that could take ownership, move with urgency, and operate as a true extension of our business. That expectation was not met. We do not need an explanation or rebuttal. The past five months speak for themselves. Had the level of service from the first one to two months been maintained, this message would not be necessary. For these reasons, we will not be continuing services into the new year. Please confirm receipt of this message and that no further invoices will be issued beyond December. We wish you both the best moving forward.”
MAD GROUP
📍 3911 Fifth Ave #208MAD Group is a full-service advertising and marketing agency headquartered in San Diego, California. The agency focuses on assisting small and medium-sized businesses across various sectors, including technology and manufacturing, by providing comprehensive marketing strategy, branding, and tactical execution. Their core service offerings are structured around monthly marketing roadmaps and strategic direction. In the realm of branding, they provide brand positioning, messaging and story development, tagline and slogan creation, as well as the production of brand standards manuals. Their creative design capabilities extend to logo design, print advertising, brochures, mailers, billboards, and corporate identity development. For digital presence, MAD Group performs website design and programming, which includes the integration of website banners and specialized copywriting for blogs, email newsletters, and brochures. They manage search engine optimization (SEO) efforts and operate pay-per-click (PPC) advertising campaigns alongside digital remarketing and display advertising. Their social media services encompass both organic management and paid advertising strategy. Additionally, the agency manages email marketing campaigns and lead acquisition. Their video production department creates professional assets, including TV commercials, social media content, and testimonial videos to support overall campaign objectives. MAD Group emphasizes a result-driven approach that combines tactical marketing with high-impact messaging. Their methodology relies on tracking campaign performance and preparing brands to appeal to target audiences on an emotional level. The agency offers daily oversight on marketing efforts, monthly consultations, and support for trade show preparation. By offering a blend of traditional print media, strategic business planning, and modern digital advertising, they position themselves as an outsourced marketing partner capable of managing a client's entire advertising and promotional lifecycle.
Customer Reviews(12)
Insightful, personable, intelligent And intuitive help, that is extremely valuable!
Excellent service. Very knowledgeable staff. Thank you Jason.
STOP and read this! Several of my companies, including Moxie Institute, have benefited greatly by Mad Group led by Jason Delfos. Our branding is stellar and memorable, the ongoing advertising turns heads and drives leads, and our digital marketing campaigns continue to get better and better with CTR's, CAC and new revenue. Their strategy, approach, resources, team, and results speak for themselves. I would highly recommend Jason and the MAD Group to help you make an unforgettable impression and amplify your impact online!
MAD Group has been advising us on our marketing for over ten years now. We've always liked the work they did for us, but I felt the urge to write this review because of the recent website they built for us. We've been getting so many compliments about our new site and in fact, we've have seen an increase in calls since the new website went up. It's the least we can do to say thank you and let others know where they can go for a good website.
