The current owner is the reason the SEO and website industry has the reputation it does. Between his arrogance and lack of care for his clients its been absolutely horrific dealing with him. Let start with our website. As our "hosting" provider, Jeff and crew let the site get so behind on updates to infrastructure that it went into what I come to find out is called the "white screen of death" meaning that the site no longer loaded at all. Jeff was so slow to respond to this that I watched a few youtube videos and was able to get it up myself as Jeff smugly patted himself on the back saying they restored it. Which was not the case at all. Now as far as our google ads and google info. Firstly they couldnt access my original google ads account, being "google experts" and all, and took it upon themselves to delete it along with my two decades worth of data and start a new one adding themselves as the sole admin. They then ran generic high cost ads with no targeting and even spelled my company name wrong in the ads themselves! They were asked CONSTANTLY for access to the ad copy and media to bring it in more in line with branding and I was ignored. But that's when they were working since many ads were not approved and the guy who handled google ads was always "on vacation". Now they are holding or have deleted all our google info so we have had to start again from scratch. And on to SEO where they did the most damage. After not trusting the reports, being they were generic and sorted by most improved only and were just screen shots, not actual reports from google, I conducted a performance review of my investment. In 2024 alone, I spent $16,929.37 (after a significant increase 10 months into this project). As of April the previous year, we had roughly 890 keywords ranking, with 30 or so in the top 1–3 positions. This April, we were down 62% in total ranking keywords and 65% in top-tier rankings. This sharp decline was asked to be substantiated to which I was told it was "seasonality" as the cause. Focusing on the current year, from February to April 2025, our keyword count dropped from about 620 to around 340. Our top 1–3 keyword rankings went down to around 10. That’s after an additional spend of $5,462.36. With many of the new keywords we were now ranking for being low-value compared to the stronger rankings we held in previous years. And based on previous years search volume, we’ve lost visibility that collectively accounted for over 52,000 monthly searches. I asked for justification to all this loss and all Jeff wanted to do was talk on the phone. I was beyond talking and wanted my questions answered with data to back up their claims which he basically flat out refused. Not to mention we had inquired about adding a security feature to the forms in order to reduce spam which was ignored. Jeff's "team" also completely lost our site after they changed servers and had no idea. To this day I am still finding things that were not fixed. Complete waste of money!
ImageWorks, LLC
📍 7 Keynote Dr suite aImageWorks, LLC is a full-service digital marketing and technology agency based in Vernon, Connecticut. The company provides a comprehensive suite of internet marketing services including search engine optimization (SEO), paid search advertising (SEM), and social media marketing. Their core service offerings encompass website design and redesign, inbound marketing, and custom application development, with a specific focus on lead generation and demand generation for their clients. ImageWorks also provides specialized creative services such as video and audio production, jingle production, and branding and corporate identity development. Additionally, the agency offers remarketing services, affiliate marketing, geofencing, and business blog writing. Their expertise extends to ecommerce marketing, online public relations, and political campaigns. ImageWorks serves a diverse range of industries, including manufacturing, medical and health, retail and e-commerce, associations, non-profits, financial institutions, and legal services. While they maintain a physical presence in Vernon, Connecticut, they provide services to clients across the region, including Manchester, New Haven, New York, and Boston. The agency differentiates itself by integrating technology solutions—such as application programming and workflow optimization—with traditional marketing strategies to streamline business operations and drive sales. They utilize a methodology focused on intuitive, easy-to-navigate website architecture and long-term strategic vision. Their portfolio includes work for a variety of entities ranging from radiology practices to home construction and community development projects. The agency has a proven track record, claiming to have built over a thousand websites for companies of varying sizes and budgets.
Customer Reviews(9)
Do not use this company for Google Ad management. The first 6 weeks out our ad spend spiked to ~$25,000. The issue was resolved and we were on the right track for a time, however, they completely disengaged with us over a year ago and continue to bill us as if they are managing our ads. We have had audits performed by other PPC consultants and they have verified that our ads haven't been touched in over a year. I have made several attempts to contact the owner to have this issue politely resolved. I now have been informed that the company has been sold. The account manager has continued to ghost us. Please contact me. UPDATE: Jeff I can't believe you auto charged me once again. After posting this review you contacted me and it was perfectly clear by that conversation that we are no longer using your service. You crossed an ethical line when you implied that discontinuing your service meant our ads would be turned off. The ads are riddled with errors form broken bid strategies to the use of broad match keywords. These are just two examples of the issues I continued to bring up that needed to be addressed. Your company's Ron Popeal - "set it and forget it" billing practices and service approach needs to be addressed. This is the exact reason why your company was asked to leave our Vistage preferred providers group. Your company is untrustworthy and incompetent.
The best marketing company for retail and services in the new England area. Excels at SEO and all other essentials for local marketing efforts as well as national campaigns. Jeffrey is the captain of a well run ship that does wonders for business owners.
Image Works is an exceptional website management and advertising agency that stands out among competitors I have worked with in the field. They've acted as the diligent custodian of my social media presence, meticulously managing every aspect to ensure optimal visibility and engagement. Their expert team also implemented an advanced tracking system for my Managed IT services company's website. This has provided me with valuable insights that have helped shape our online strategy and build a robust digital presence. Over the years, I've observed a notable surge in the volume of phone calls I receive, testament to the effectiveness of our web optimization strategies facilitated by Image Works. In addition to their proficiency in technical areas, Image Works exhibits an impressive flexibility in the services they provide. They've been nimble and proactive, adapting their strategies to the evolving digital trends and the specific needs of my business. This kind of personalized approach is not something you come across every day, and it truly sets them apart. But where they truly shine is in content creation. They've taken up the reins of our technology blog, consistently producing high-quality, engaging content that accurately reflects the services we provide as a company. The content is not just informative, but also resonates well with our target audience, helping to build a strong connection with our potential customers. I wholeheartedly recommend Image Works to anyone seeking a web development or advertising company. Their comprehensive services, their dedicated team, and their commitment to delivering results are second to none. Trust them with your digital needs, and they'll ensure your brand's voice resonates loud and clear in the vast digital sphere.
Jesse & his team at ImageWorks did an EXCELLENT job in designing my new website! They were creative, professional, on-time, attentive to detail & a pleasure to work with! I give them an A++ & highly recommend their services! Harvey J. Kulawitz, Esq.
