DOE Media

The beginning of our working relationship was great. Great on boarding process, communication, and a solid game plan to get us set up for success running ads. I knew we were taking a risk with ads and that it was not a guarantee, but these people are supposedly experts. This is their full time job. If they can't make our ads successful and profitable, who could? The first few months are "learning" the account, so we expected some losses, but by month 5, we were loosing even more money and spending way more than the sales that were coming in. They even suggested increasing our ad spend, which we did per their advice, and our losses continued to increase. I signed a 3 month contract, but missed the fine print about the contract auto renewing every month and the 30 day opt out clause. Pay attention to those details. After 5 months of lackluster results, so much money lost for my small business, and doing everything they told us to do after bi weekly calls, we finally decided to pull the plug. Because it was 15 days out, I still have to pay them for another month of services, but the only services they provide me are running ads, which we can no longer afford to do. So essentially paying for another month for them to do nothing with our account and putting my business into more debt. When I asked to cancel, they didn't ask me why or seem concerned at all that I had lost money and that their efforts didn't succeed. Very frustrating to know we spent all this money and time doing exactly what they told us to do, only to have gotten into so much debt and have the ads not work. I wish this would've worked out, but in the end, if you are a small business with a budget of $7k or less a month for ads, do not use Doe Media.

I've had a great experience with DOE Media these last 4 months, they are an extremely knowledgeable group of professionals. We brought them a unique offer and a significant need to expand our reach through cold email, and they have absolutely delivered. I can only speak towards their email marketing side, but if you need experts to deploy cold email and generate interest responses for you - this is the company to do it. A massive shoutout to Leo, our account representative, who is a complete pro. He was always prompt, on top of the campaign, and provided invaluable insights into our audience targets and strategic direction. He made countless essential changes on the fly as we optimized our messaging and target lists. Owners & Execs weren't shy either and made sure our account got attention. Cold email is a science and these guys have it down!

I hired this agency to run paid ad campaigns for my business, and my experience was extremely disappointing from start to finish. Despite spending a total of $6,000 (including their service fee), the campaigns generated only 8 net purchases totaling around $1,100 in revenue. By contrast, I generated much more in organic sales through Google search alone without their help, and without spending a dime on ads. The audience their ads brought in wasn’t aligned with my target customers, and overall, the campaigns had minimal impact on website traffic compared to previous years. Beyond the poor performance, there were multiple serious issues throughout the process: Budget Overages: We agreed on a $2,000 ad spend, later increased to $2,500 at their suggestion. I later discovered nearly $3,000 was spent without my approval. Delayed Launch: I was told ads would launch the week after signing, but they didn’t go live until mid-November. I wasn’t informed until after signing that the first two weeks were “testing,” meaning I lost the most critical part of my paid campaign window. Poor Creative Execution: I never received the promised ad creatives. Instead, they used the Canva mockups I had made myself—completely unacceptable for a paid marketing service. Billing Error: They double-charged my card during peak season, which caused major disruptions and lost sales. No Communication: I reached out with a detailed, professional email requesting a fair partial refund and never received any response. Adding insult to injury, I keep getting their ads and outreach emails from their sales team as if nothing happened—clearly showing disorganization. They overpromised, underdelivered, and then went silent when I raised legitimate concerns. Their online presence is full of glowing 5-star reviews, which in my experience is not reflective of the actual service. I strongly urge anyone considering working with them to think twice and read the fine print.

Doe Media has been a great brand partner. They are communicative and work with you to deliver on-target campaigns, fast turnaround, and real results.

DOE has been instrumental in our growth. We have loved working with them and will continue to do so. We're so excited for the future.