We hired Drive Social Media to run Facebook advertising for our company for one year. Between service fees and ad spend, we invested well over $40,000. The result after a full year: ZERO qualified leads and ZERO attributable revenue. Not one dollar. Early in the campaign, Drive’s proprietary reporting software (Marketing Milk) showed tens of thousands of dollars in revenue supposedly attributed to their ads. When we reviewed this with their team, it became clear that every one of those jobs came from existing clients or estimates that had been sent before we even hired Drive. None of that revenue was actually generated by their advertising. The ads themselves were often poorly executed. For example, one ad literally said “tap now for a free estimate” but had no link to tap. The creative also felt dated, and despite repeated feedback over many months, nothing meaningfully improved. What made this particularly frustrating is that Drive repeatedly told us—before we signed and throughout the contract—that we should expect ROIs well over 100% by the end of the first year. That never materialized. Not even close. For comparison, we ran a $60 Facebook ad ourselves using our own content and generated two qualified leads in the first week. When Drive saw that result, they actually asked if they could use the video we created for their ads. We also never completed any of the photo/video shoots that were described as part of the service when we signed up. Over the course of the year we spent countless hours in meetings and communications trying to adjust strategy and improve results, but the outcome never changed. We made a significant investment based on the expectations that were set, and unfortunately the results simply never materialized. We have also attempted to resolve this directly with Drive by requesting reasonable compensation for the lack of results, but those requests have not been meaningfully addressed. If you are considering Drive Social Media, I would strongly encourage asking very detailed questions about lead verification, attribution methods, and performance accountability before committing. Based on our experience, we would not make this investment again.
Drive Social Media
📍 159 4th Ave N Ste 400Drive Social Media is a full-service digital marketing agency headquartered in St. Louis, Missouri, with a notable history of being recognized on the Inc. 5000 list. The agency specializes in ROI-focused digital strategies, with a core emphasis on connecting national brands to local audiences, particularly within the franchise sector. Their service suite encompasses comprehensive social media marketing, paid search advertising (PPC), search engine optimization (SEO), web design and development, branding, email marketing, video production, and public relations. A primary differentiator for Drive Social Media is their proprietary approach to revenue tracking and data integration. Rather than focusing on vanity metrics like likes or shares, the agency utilizes their internal platform, Marketing Milk, to aggregate data from client systems, including POS, CRM, and VOIP software. By leveraging data science and artificial intelligence, they create custom API bridges to track real-time, dollar-in, dollar-out ROI for their clients. This data-driven methodology is central to their operations, ensuring that marketing efforts are directly correlated with sales and revenue performance. The agency employs a team of over 230 professionals and serves a diverse range of clients, supporting more than 2,000 partners. They emphasize a turnkey solution that covers everything from paid social campaigns and custom design work to complex data reporting and analytics. Their operational model includes providing free educational training on the social media landscape to help businesses make informed decisions regarding their digital strategies. With a strong presence in St. Louis and a documented track record of driving over $300,000,000 in client revenue in 2025, Drive Social Media positions itself as a growth-oriented partner for businesses looking to scale through measurable digital engagement.
Customer Reviews(13)
Working with Drive Social Media-Nashville has been a very positive experience for our company. Our account executive, Nate Irwin, has been a pleasure to work with, very patient in explaining the process and educating us each step of the way. His supporting staff has likewise been very supportive. If, like us, you are new to advertising on social media, I highly recommend Nate and the staff here in the Nashville office.
My company (Oakland Power Washing) is impressed with the level of knowledge and experience DSM provides. From initial contact to our follow up appointments, Drive made this a process that seemed confusing and daunting into something we could understand. Everyone that we have interacted with has been a pleasure! Whenever we have questions, they are always there with an answer or solution.
Fun and exciting group to work with as well as a genuine care to help grow our business
Great company for your marketing needs!!
