I've been a customer of this company since 2020, and on January 1st, 2026, I needed to contact them to cancel my internet service because I moved. I sent several messages through their website and never received a response, so I decided to contact them via WhatsApp. The first thing they send is a payment slip. The customer service representative speaks to you with complete disdain, responding whenever they want. I paid the bill and asked them to pick up the equipment because I have to vacate the house. I sent several messages asking if I could pick up the equipment the next day. They even responded the next day, extremely rudely, saying, "I already answered what you asked, what more do you want?" Is this any way to talk to a customer or anyone else? I will never use this company's services again.
Max Connect Digital
📍 13702 S 200 W B1Max Connect Digital is a full-service digital marketing agency established in 2013 that specializes in performance-driven advertising strategies. The firm provides a comprehensive suite of services including paid search (PPC) and paid social media advertising, programmatic and display advertising, Amazon marketing, and converged TV. Beyond paid media, the agency manages SEO, content marketing, email marketing, and influencer partnerships. They also offer in-house creative design, video production, and web development, supported by conversion rate optimization and technical data science, reporting, and predictive journey analytics. Their proprietary business intelligence platform, Kudos, is a core component of their methodology, designed to enhance client performance through advanced data visualization and audience targeting. Max Connect Digital serves a diverse portfolio of industries, with documented expertise in automotive, retail, ecommerce, home services, higher education, and healthcare. They emphasize a full-funnel strategy, utilizing data to segment audiences by behavior and intent to drive conversions across the entire customer journey. The agency has been recognized for its growth and work culture, including distinctions as an Adweek fastest-growing agency and a 2023 Top Workplace in Utah. Their approach focuses on minimizing wasted ad spend by utilizing proprietary technology to pinpoint high-conversion audiences. Headquartered in Utah, the team operates as a large-scale agency capable of executing complex, omni-channel campaigns for various sized enterprises.
Customer Reviews(11)
I had the displeasure of talking to this company on the phone. I was astounded at the lowest level of customer service and respect I’ve ever received. I would not recommend this company to anyone. If this is how they treat their clients, they shouldn’t be practicing business
Phil is just completely unprofessional. I terminated the relationship because he could not articulate what tasks were being completed for the monthly fees. Which may have indicated a bad fit; it happens. However, 18 months later he solicits a donation for his LDS ward fundraiser. So very unprofessional. No idea what possessed him to do this when we clearly did not have a relationship where this was appropriate. Now I see he posts Max Connect in Public Square to advertise his MAGAness. No thank you.
Max Connect continues to be one of the best companies I work with. Amy has been consistently fast, helpful, responsive, and organized
Awesome digital agency!
